Frequently asked questions

How does the dispensing work

The system’s dispensing intelligence characterises the powder in use in each and every dispense

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How is my data stored

All data is stored locally on the PC / Network

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How do I access my data

All data can be accessed via the wireless network and transferred to the cloud or in-house server

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How much mass does the hopper hold

The hopper has ca 2-3g of capacity dependent upon the powder

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What type of vials can I use

Vials of any size maybe used. Custom inserts are available on request.

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How mechanically strong is the dispenser

The dispense head incorporates industry standard parts.

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How does the instrument handle static powders

No specific problems have been observed with static powders.

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How does the instrument handle clumpy powders

The motion of the instrument combined with the autonomous algorithm manages powder flow

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How fast does the instrument dispense

The instrument can dispense 10mg in <20s for free flowing powders (a full dial plate in 10 mins)

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Is the instrument CE marked

Yes

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Do you have a distributor in the US

All instruments are hand built and distributed from our UK facility

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Are the contact parts suitable for autoclave

All contact parts are stainless steel

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